Product Support
Our product support team provides the end-user with a resource for information regarding the product and help if the product should malfunction. You can find the Product Support contact details can in most manuals for products in the form of a phone number, website address, or physical location.
As a global sourcing company, we continue to provide extended support while our factory principal’s products reach the end users and begin to stabilize in the market. Once the product is ready to market, we work with our clients to define their ongoing product needs. Based on their requirements, we create a dedicated team to ensure their outsourced support and maintenance engagement serves their requirement.
Support can be extended as follows:
- An existing solution or product needs ongoing support & maintenance service
- End-to-end service managing the product lifecycle from solution design, development to support & maintenance service
- Usually when the client project moves from one level to other (for example a scenario such as end-to-end product lifecycle engagement), we ensure the retention of key members of the development team to support the client.
- Outsourced maintenance & support will ensure services are delivered as per the agreed Service Level Agreement defined mutually.
- Outsourcing will enable a client to keep their own resources for in-house initiatives, and our competitive cost will translate into lower maintenance costs bringing higher margins.
Our maintenance and support service extend to cover:
- User identified problem fixing
- Minor changes and feature updates
- Customer level installation support
- Product usage troubleshooting
- Product documentation and support during migration to new arrivals in market
Frequently Asked Questions:
The questions and answers below are based on questions people most often ask about General Product Support. Click any question to see it and its corresponding answer. We will continuously update our FAQ section. For more details email us on
support@manusaktteva.com